Need to reach a person

Godz Casino Contact: Chat, E-Mail and Phone

Our team answers around the clock, 24 hours a day, 7 days a week, by live chat, e-mail and phone in English and three other languages.

Get in touch Licensed since 2011

Paid out today

885,526 £

6,250 Players in the lobby

License 77492-8698-R-565203, UK Gambling Commission. Certified by iTech Labs, BMM Testlabs, and Gaming Laboratories International.

Average withdrawal in 26 minutes. £21M paid weekly, up to £58,000 per transaction.

TLS 1.3 encryption and strict UK data standards. Godz Casino Ltd, Company No. 38126635.

Reach support

Pick the Channel That Fits

Whichever channel you choose, a real person replies, so there is no bot maze to get lost in.

Sitting at your screen and stuck

Quickest for a locked bonus or a deposit that has not shown up: a live chat agent usually answers in about 2 minutes, and the desk stays open at any hour.

Open chat

E-mail support

Best for documents and longer explanations: send the details to [email protected] and expect a reply within about 8 hours, with the full history kept for you.

Write e-mail

Call us and talk it through

Prefer to talk it through? Call +44 20 9102 7268, in GMT, and reach someone in around 2 minutes for anything urgent or awkward to write down.

Call now

Support where you are

Read This Before You Call From the UK

After this section you will know exactly who to reach, in what language and under whose supervision you play.

Reach us

Phone in the UK+44 20 9102 7268

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

Licensed byUK Gambling Commission, 77492-8698-R-565203

Help

Safer gambling helpGamCare, BeGambleAware, GAMSTOP

You're Mid-Problem and Want It Fixed Today

Gathering these five things first saves a round trip, whatever channel you pick.

Your registered email address
Photo identification document
Proof of address dated recently
Payment card image, card number covered
Details of the deposit or game in question

Something needs sorting out

One Address per Question, Not One Queue

Sending your message to the right desk means it lands with the team that can act, not wait.

Account

General support[email protected]

Verification and documents[email protected]

Money

Deposits and withdrawals[email protected]

Other matters

Complaints[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Godz Casino Ltd

You Deserve to Know Whose Name Sits Behind the Brand

Once read, you know exactly which company stands behind the account you hold.

The company

Legal nameGodz Casino Ltd

Company numberCompany No. 38126635 (United Kingdom)

Registered addressHigh Street, Birmingham

The licence

RegulatorUK Gambling Commission

Licence number77492-8698-R-565203

Written contact

Support email[email protected]

Complaints

A Decision You Can Rely On

Reflecting how Godz Casino resolves disagreement: in the open, in order, on the record.

Explain It to Support

Describe what went wrong to support, with dates and amounts where you have them. Keep the reply you get, because it becomes the record for every later step.

Read the Written Reply

Expect an answer in writing that says what was checked and what was decided. If the outcome still looks wrong to you, say so plainly and ask for the case notes.

Godz Casino Manager Review

Request a review by a manager and explain which part of the decision you dispute. A senior colleague looks at the file afresh and returns a final internal answer.

Your Final External Step

A final internal answer that leaves you unsatisfied can go to the UK Gambling Commission, the regulator that licenses this site. Take your full correspondence with you.

Independent Help You Can Reach Without Us

Gambling problems deserve people who are not paid by a casino. GamCare, BeGambleAware and GAMSTOP all work independently in the United Kingdom, offering free and confidential support, so a player can reach help without going through us first.

GamCare. GamCare runs free confidential advice and counselling for anyone worried about their gambling or someone else's.

BeGambleAware. BeGambleAware offers self-help tools and treatment referrals for people affected by gambling across the United Kingdom.

GAMSTOP. GAMSTOP lets you block yourself from gambling sites and apps licensed in Britain through a single registration.

Answers, not readings

Before You Message, After You Read This

Worth a glance when a question pops up and you would rather not wait on a reply.

trustWhere do I ask for my data or get it deleted?+

A copy of everything held about you, or the removal of it, is yours to request. Send the request from your registered e-mail address so we know it is you. Our privacy address is [email protected], and a colleague replies within the usual email window. Some records must be kept where the licence requires it.

trustCan I get help without handing over my password?+

Identifying you is easy without a password, and we never ask for one. Telling us your full name and registered e-mail address is enough for most checks; a recent transaction reference speeds things up. Anyone asking you for your password is not us, so close the chat and reach us at a known address.

trustDo I need to explain why I want my account shut?+

Closing your account is a request, not a negotiation. Message live chat or e-mail [email protected] asking to close it, and it is done from our side. Any remaining balance is settled to you, and you are welcome to reopen later if you change your mind.

trustDo I need to wait for Monday to get through?+

Real people are here around the clock, every day of the year, in GMT. Small hours and bank holidays on a Sunday are no different from a Tuesday lunchtime. Chat and phone typically connect in about two minutes; e-mail is answered in around eight hours.

trustWhere does the licence behind this site come from?+

Godz Casino Ltd holds a United Kingdom licence issued by the UK Gambling Commission, number 77492-8698-R-565203. That is the regulator that can step in if we cannot resolve a complaint between us. The licence sits alongside our registration, Company No. 38126635, at High Street, Birmingham.

trustWhy does my verification sit pending for hours?+

Checks usually finish in around eight hours after your documents arrive. Clear photos of photo identification, proof of address and the payment card image make that eight hours realistic; blurry scans push you to the back of the queue. Anything outstanding is flagged back to you by e-mail.

Seven Rows of Timings

See How Quickly Each Channel Answers

Lets you choose the channel that fits the hour you are in.

Live chat

Chat hours24 hours a day, 7 days a week

Chat first reply2 minutes

All hours shown inGMT

E-mail

E-mail address[email protected]

E-mail reply8 hours

Phone

Phone number+44 20 9102 7268

Phone waiting time2 minutes